Capresso Ena 5 Service Manual download pdf (Page 35)

35

ENA 5

7 Troubleshooting

Problem Cause/Result Action

Grinder is making a very

loud noise.

There are foreign objects

in the grinder.

Remove the foreign objects (see

Chapter 4, ‘Maintenance – Removing

foreign objects’).

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The nozzle does not produce

enough milk foam.

The nozzle is either in the

wrong position or is dirty.

Adjust the position of the nozzle (refer

to Chapter 2 ‘Preparation – Cappuccino’).

Rinse the nozzle (refer to Chapter 4

‘Maintenance – Rinsing the nozzle’).

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Coffee only comes out in

drips during preparation.

Coffee or pre-ground

coffee has been ground

too finely and is blocking

the sieve.

Adjust the grinder or use coarser pre-

ground coffee (see Chapter 1, ‘Preparing

and using for the first time – Adjusting

grinder’).

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Water hardness cannot be

adjusted.

The CLARIS plus filter

cartridge is activated.

Deactivate the CLARIS plus filter

cartridge in programming mode.

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FILL BEANS is

displayed although the bean

container has been filled.

The grinder is not yet

completely filled with

beans.

Prepare a coffee speciality.

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FILL WATER TANK

is displayed although the

water tank is full.

The water tank float is

trapped.

Descale the water tank (refer to

Chapter 4 ‘Maintenance – Descaling

the water tank’).

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ERROR 2 is displayed. If the device is exposed to

the cold for a long period

of time, the heating

function is disabled for

safety reasons.

Wait until the machine has reached

room temperature.

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Other ERROR messages

are displayed.

– Switch the ENA off with the On/Off

button. Contact Customer Support in

your country. Contact information is

available on the company website at

www.jura.com.

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If you have not been able to solve the

problem, contact Customer Support in your

country. Contact information is available on

the company website at www.jura.com.

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